1. Who we are
Make Sense Logic is the trading identity used by Make Sense Limited for its technology, digital services and learning activities. For the personal information described in this notice, Make Sense Limited is the data controller.
You can contact us through the contact form on our website. Please write “Privacy” in your message if your enquiry concerns personal information.
2. Information we collect
We collect information that you choose to give us and limited technical information produced when you use the website.
| Category | Examples |
|---|---|
| Contact information | Name, email address, telephone or WhatsApp number, organisation and preferred contact method. |
| Enquiry and project information | Your business needs, project goals, website requirements, budget position, timing, answers entered into our Website Builder or Learn With Support planners, and messages you send us. |
| Technical and usage information | IP address, browser and device type, pages viewed, approximate location, referral source and interaction data, where permitted. |
| Communication records | Emails, replies, meeting notes and records needed to respond to or manage an enquiry or project. |
Our planners may save an unfinished draft in your own browser using local storage. That draft remains on your device unless you submit it, clear it or clear your browser data.
Please do not send confidential, special-category or unnecessary personal information through our public forms.
3. How we use your information
- To answer enquiries and communicate with you.
- To review your requirements and recommend an appropriate service, learning route or supported path.
- To prepare proposals, agree work and deliver requested services.
- To administer contracts, payments and business records.
- To protect our website, forms and services from spam, fraud, misuse and security threats.
- To understand and improve our website and services where analytics consent has been given.
- To meet legal, regulatory, tax and accounting obligations.
We do not sell personal information.
4. Our lawful bases
Under UK data-protection law, we rely on one or more of the following lawful bases:
- Consent — for optional analytics cookies and any marketing communication that requires consent. You may withdraw consent at any time.
- Contract — where processing is needed to take steps at your request before a contract, or to perform a contract with you.
- Legitimate interests — to respond to business enquiries, operate and secure the website, improve our services and manage ordinary business relationships, where those interests are not overridden by your rights.
- Legal obligation — where we must keep or disclose information to comply with law.
7. How long we keep information
We keep personal information only for as long as reasonably needed for the purpose for which it was collected, including legal, accounting and dispute-resolution requirements. Unsuccessful or inactive enquiries are reviewed and removed when no longer needed. Contract and financial records may be retained for the periods required by law.
Browser-saved planner drafts are controlled from your device and may remain until you submit the form or clear the draft or browser data.
8. How we protect information
We use proportionate technical and organisational safeguards, including access controls, secure transmission where available, form protections and limited access to business systems. No internet service can be guaranteed completely secure, but we review safeguards as our services develop.
9. Your data-protection rights
Depending on the circumstances, you may have the right to:
- ask for access to your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to erase information;
- ask us to restrict processing;
- object to processing based on legitimate interests;
- receive certain information in a portable format; and
- withdraw consent at any time where consent is the lawful basis.
These rights are not absolute and exemptions can apply. We may need to verify your identity before acting on a request.
10. Children
This business website and its enquiry forms are intended for adults acting for themselves, a business or an organisation. We do not knowingly use the site to collect personal information directly from children.
11. Contact and complaints
To exercise a right or raise a privacy concern, contact us through the Make Sense Logic contact form and write “Privacy” in your message. We will respond as soon as reasonably possible and within any period required by law.
You also have the right to complain to the UK Information Commissioner’s Office. We would appreciate the opportunity to address your concern first. Visit ico.org.uk/make-a-complaint for current guidance.
12. Changes to this notice
We may update this notice when our services, providers or legal obligations change. The latest version will appear on this page with its revision date.